Shipping Policy

At Outdoor Life Shop, we’re committed to getting your adventure gear to you as efficiently as we’d pack our own camping essentials. Whether you’re gearing up for fishing trips, bike trails, or outdoor living, our shipping and returns policies are designed with outdoor enthusiasts in mind.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to get your outdoor gear to you:

International Shipping

We ship worldwide (excluding some Asian and remote regions). International orders may be subject to customs fees, which are the customer’s responsibility. Delivery times vary by destination.

Our Hassle-Free Returns Policy

We stand behind our outdoor gear with the same confidence we have when facing the wilderness. If your purchase didn’t meet your adventure needs, our straightforward returns process will get you back on track.

Return Basics

• Return window: 15 days from delivery date
• Condition: Items must be unused, in original packaging with tags attached
• Proof of purchase: Order number or receipt required
• Return shipping: Customer’s responsibility unless item is defective

Step-by-Step Return Process

1. Initiate Your Return

Email our gear specialists at [email protected] with:

• Your order number
• Item(s) you wish to return
• Reason for return
• Whether you prefer refund or exchange

2. Receive Return Authorization

Within 1-2 business days, we’ll email you:

• Return authorization number (required for processing)
• Return shipping address
• Special instructions if needed

3. Package and Ship

Securely pack your items (like you would protect camping gear from the elements) and include:

• Original packaging and all accessories
• Copy of your order confirmation or packing slip
• Return authorization number clearly visible

Ship to:
Outdoor Life Shop Returns
3457 Kincheloe Road
Portland, US 97212

4. Refund Processing

Once we receive and inspect your return:

• Refunds: Processed within 3-5 business days to your original payment method
• Exchanges: New item shipped within 1-2 business days after return approval

Note: Original shipping costs are non-refundable. For exchanges, we’ll cover standard shipping for the replacement item.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Used camping equipment (sleeping bags, tents with signs of use)
• Opened insect protection products
• Personalized or custom fishing gear
• Final sale items (clearly marked at purchase)

Damaged or Defective Items

If your outdoor gear arrives damaged or defective (which we work hard to prevent):

• Contact us immediately at [email protected] with photos
• We’ll arrange a prepaid return label if needed
• Receive replacement or full refund at your preference

International Returns

For orders outside the U.S.:

• Return shipping costs are the customer’s responsibility
• Original shipping fees are non-refundable
• Allow extra time for international customs processing

At Outdoor Life Shop, we believe in gear that performs as reliably as our customer service. Happy trails and tight lines!