FAQ

Our shop caters to outdoor enthusiasts of all kinds – cyclists, campers, anglers, and adventure seekers. Whether you’re gearing up for a weekend camping trip, maintaining your bike, or stocking up on fishing equipment, we’ve got you covered with quality gear for your outdoor lifestyle.

We carefully select durable, performance-oriented gear that meets the demands of outdoor activities. From premium BBQ equipment to specialized fishing kits and high-performance cycling apparel, our products are chosen by fellow adventurers who understand what truly works in the field.

Our product categories are organized by activity type (Cycling, Fishing, Camping, etc.) to help you find exactly what you need. Each product page includes detailed specifications and intended uses. If you need personalized recommendations, our customer service team ([email protected]) are outdoor enthusiasts themselves and can offer expert advice.

Absolutely! We carry a dedicated selection of Carp and Specialist fishing gear, Match and Pole equipment, and complete Fishing Kits and Bundles for anglers of all levels. Our inventory is curated to meet the needs of both casual and serious fishing enthusiasts.

Our Bike Parts & Maintenance section includes essential components, while Bike Accessories covers add-ons to enhance your ride. We also offer a full range of Cycle Clothing for comfort and performance on the road or trail.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your security.

Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.

We process orders quickly to get you your gear fast. If you need to modify your order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.

Standard Shipping ($12.95 USD): Shipped via DHL or FedEx, delivered in 10-15 business days after dispatch with real-time tracking.

Free Shipping: Available on orders over $50 USD, shipped via EMS with delivery in 15-25 business days after dispatch (includes basic tracking).

Our team works diligently to process all orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.

We ship globally to most countries, though delivery to some Asian countries and remote locations may not be available due to carrier restrictions. Our customer service team can confirm delivery options for your specific location.

Yes! Standard Shipping includes real-time tracking from our warehouse to your doorstep. Free Shipping includes basic tracking information. You’ll receive tracking details via email once your order ships.

We recommend ordering well in advance of planned adventures, especially if using Free Shipping. For urgent needs, choose our Standard Shipping option. If you’re facing delays, contact us at [email protected] and we’ll do everything we can to help.

We stand behind our gear! You may return items within 15 days of receipt if they don’t meet your expectations. Items must be in original, unused condition with all tags attached. Please contact us at [email protected] to initiate a return.

Our return process is simple:
1. Email us at [email protected] within 15 days of receiving your order
2. We’ll provide return instructions and a return authorization number
3. Pack the item securely with the original packaging
4. Ship it back to us (return shipping costs are the customer’s responsibility)

Once received and inspected, we’ll process your refund to the original payment method.

We’re sorry to hear that! Please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated costs for items that arrive damaged or defective.

Our team of outdoor enthusiasts is ready to help! Email us at [email protected] with any questions about products, orders, or your outdoor adventures in general. We typically respond within 24 hours.

Our headquarters is located at 3457 Kincheloe Road, Portland, US 97212 – gateway to nature’s playground! While we don’t have a physical retail store, we’re proud to serve adventurers worldwide through our online shop.